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Privacy Policy

Your data is yours

Here's what this actually means:

  • 1. We never sell your data. Not to advertisers, not to anyone. Full stop.
  • 2. We use a small number of trusted services (like AI providers and Stripe) to process your messages and make easyMate work. They can't use it for anything else.
  • 3. Everything we store about you is encrypted at rest.
  • 4. You can ask us to delete your data at any time. We'll do it, no questions asked.
  • 5. We're an Australian company, governed by the Australian Privacy Principles (APPs). Your rights are strong here.

Last updated: April 2026

1. Who We Are

easyMate ("we", "us", "our") is a company registered in Australia. We provide AI-powered invoicing and financial tools for tradies, primarily through WhatsApp messaging. For the purposes of data protection law, easyMate is the data controller of your personal data.

If you have any questions about this policy, you can contact us at contact@easymate.com.au.

2. What Data We Collect

We collect the following categories of personal data:

  • Account information: Your name, phone number, email address (if provided), and business details.
  • Messages and content: Messages you send to us via WhatsApp, including quote/invoice details, customer names, amounts, and any other information you provide.
  • Financial data: Invoice records, payment information through Stripe, expense data, and GST-related information you provide to us.
  • Usage data: How you interact with our service, including timestamps and feature usage.

3. How We Use Your Data

We process your personal data for the following purposes:

  • Providing our service: Creating invoices, quotes, and financial documents on your behalf.
  • AI processing: Using artificial intelligence to understand your messages and generate accurate documents.
  • Financial record-keeping: Maintaining records of your invoices and payments to help you stay compliant.
  • Service improvement: Improving the accuracy and reliability of our AI and overall service.
  • Legal compliance: Meeting our obligations under Australian law, including taxation and AML regulations.

4. Legal Basis for Processing

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), we only collect personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities.

5. Third-Party Processors

We use a limited number of carefully selected third-party service providers to operate our service. These include:

  • AI processing providers: To process and understand your messages and generate documents.
  • Cloud infrastructure providers: To host and store your data securely.
  • Messaging platform providers: To facilitate WhatsApp-based communication.
  • Payment processing providers (e.g., Stripe): To facilitate payment transactions on your behalf.

We do not sell, rent, or share your personal data with any third party for their own marketing or commercial purposes.

6. Data Security

We take the security of your data seriously. All personal data stored by easyMate is encrypted at rest using industry-standard encryption algorithms. We also employ encryption in transit (TLS/SSL), access controls, and regular security reviews to protect your information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

  • Account data: Retained while your account is active and for a reasonable period thereafter to allow reactivation.
  • Financial records: Retained for a minimum of 5 years in accordance with Australian taxation legislation.
  • Message data: Retained while your account is active. Deleted upon account closure and completion of any legal retention period.

8. Your Rights

Under Australian law, you have rights to access and correct the personal information we hold about you. You may request the deletion of your account using our Data Deletion Tool.

To exercise any of these rights, please contact us at contact@easymate.com.au.

9. Children's Data

Our service is designed for business use by tradies and is not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this policy indicates when it was last revised.

11. Complaints

If you are unsatisfied with how we handle your personal data, you can lodge a complaint by contacting us at contact@easymate.com.au. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Governing Law

This privacy policy is governed by and construed in accordance with the laws of New South Wales, Australia.